How To Pay For an Active Search

UK Pleople finderTo pay for your active search please go to https://www.paypal.com/uk/webapps/mpp/make-online-payments and make payment using the following email address: tracey.sharman@heirtrace.co.uk. The system will acknowledge your payment immediately. We will send confirmation of receipt of payment and your case will then be assigned a reference number.

Refunds

Our initial charge of 100.00 is non refundable. The remaining 100 is chargeable when the successful result has been determined. Clients will be required to make this payment before the results are disclosed.

Replacement

Because this is a service and no tangible goods are involved the issue of replacement does not arise.

Cancellation

This service begins and could potentially be completed, by agreement, before the end of standard cooling off periods (7 working days). If cancellation of the search takes place after the 100 payment has been received, no refund will be available. If cancellation takes place after 7 days, Heirtrace reserve the right to charge the client for the work that has been conducted in addition to the 100. This would not exceed 200 and instructions to cancel must be received in writing.


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